Pets Policy

including service animals

Application Process for Pets

All requests for pets must be formally submitted and approved through our designated application process. Please complete the Pet Application. This form is crucial for assessing your pet’s compatibility with our rental property and ensuring a smooth stay for all parties involved.

Policy

All parties accept that:

Requests for pets are required to be made in writing at the time of booking (i.e. before confirmation is provided or payment in any part or in full is made).
Requests for pets will be considered on a case-by-case basis based on Boppo’s preferences or selection criteria. Boppo’s reserves the right to ask for the number of pets, kind (i.e. cat/dog) images of the pets, breed, age, etc. whereby this proposal may be shared in the interest of transparency and respect with the owner.
Approval is not to be assumed by the guest unless Boppo’s provides written approval.
Boppo’s reserves the right to terminate the booking or request the guest to remove the pet from the property for the remaining period of the booking if it is deemed that the animal is causing reasonable disruption of peaceful enjoyment to neighbours and/or damage to the property.
Disruption to peaceful enjoyment is defined as Boppo’s receiving two or more credible complaints.
Boppo’s has the right to inspect the property at any time.
Guests are responsible for having the carpets/upholstery professionally pet fumigated and cleaned at their expense if it is deemed required by the owner. In these cases, the owner’s verified trades will be required to facilitate this cleaning and the costs will be directly deducted from the guests’ security deposit and/or pet bond. Pet(s) is/are not allowed to be left alone for more than five hours at any time and there are no more than two pets to be on a property at any time.

Pet(s) is/are not allowed to be left alone for more than five hours at any time and there are no more than two pets to be on a property at any time.
Guest/s are responsible for cleaning up pet droppings/waste from the property. If faeces are found at the property, the guest will return to the property to clean it up or extensive charges will apply.
Don’t ignore the accommodation’s rules and don’t make assumptions. Each place has its own set of guidelines that need to be followed for the safety and comfort of all guests. For instance, some may have specific off-leash areas while others require leashes at all times. Ignoring these rules can not only inconvenience others but also lead to fines or expulsion from the property.
Grass or turf depletion is not considered fair wear and tear. It is the guest’s responsibility to keep/leave the garden as it was found. It is also the guest’s responsibility to document/photograph it upon their arrival to avoid potential disputes, confusion or conflict.
Any damage by the pet to furniture, soft furnishings or general damage to the property will be the guests’ sole responsibility and where our normal Boppo's - Standard Terms and Conditions apply.
If an animal is distressed or unwell Boppo’s is permitted to contact RSPCA and/or the kennel and have the pet/s relocated at the guest’s expense to an appropriate external facility.
Our property is advertised as pet friendly which does not mean that permission to host a pet within the booking is automatically granted or guaranteed (that is, written application must be submitted and approved by Boppo’s).

If this policy in any part is broken it will be deemed as a breach of the Boppo's - Standard Terms and Conditions of the guest booking. If pets are found to be in a property without explicit written permission from Boppo’s at or before the time of booking, all costs associated with this policy will apply for the entire booking term. The guest’s credit card will be charged immediately for additional costs and the pet security deposit will be forfeited in its entirety as a minimum consequence of not having advanced agreements in place.